JSM sessions may be affected by an anti-virus software

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Fairdinkum
Posts: 118
Joined: 24 Jul 2017, 17:02

JSM sessions may be affected by an anti-virus software

Post by Fairdinkum » 11 Jan 2023, 11:00

Hi,

An aXes user encountered an uncontious disconnection of JSM sessions connected from the internet. We looked into it, and finally found the cause. The reason why it happened because the Trend Micro Virus Buster's "real time scan" affected the JSM HTTP transactions, and it can be resolved by adding the URL into its exception list. (See the screen shot below)

image (71).png
image (71).png (321.23 KiB) Viewed 9046 times


If you face the same (or a similar) problem, you might want to check the anti-virus software's settings first.

Hope this helps!

Regards,
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